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07 Aug 2016

By: Debra Harris, MA, RHIA, health information management director

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Medical transcription at Salem Health produces a high quality, cost effective solution for physicians who continue to dictate, and it will continue to be a documentation option for Salem Health providers.

We continuously evaluate our service as an important part of our Lean culture of continuous improvement. The need to maintain high quality and industry-standard turnarounds as we implement fresh solutions was evident in the most recent evaluation.

Effective Sept. 27, all Salem Health dictation and transcription services will move to Nuance Corporation as we outsource both the work and the staff. The change applies to providers at both Salem and Dallas campuses who are currently dictating their reports.

Medical language specialists will still support the creation of your documents. Unlike the current process, Nuance’s transcriptionists use speech-recognition technology which Nuance has pioneered for more than 20 years.

The dictation number you have always used remains the same, and you will still call the same in-house support number if you need assistance editing your reports.

There are three major differences if you are a dictation/transcription user:

  1. Instructions after you enter the Nuance system will be different.
  2. Turnaround for all document types, except STATs, will be 24 hours.
  3. You will no longer use a separate application (ESA) to electronically authenticate your reports. You will be able to edit and sign transcribed documents in Epic.

More information is coming over the next two months. There will be pocket cards and tip sheets as well as at-the-elbow support if you need it.

Please join us in thanking the 13 medical transcriptionists who have spent most of their 25-30 year careers serving Salem Health’s providers and patients with high-quality documentation. All transcriptionists were offered a job with Nuance, or opportunities for redeployment at Salem Health.