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Feb 8, 2015

08 Feb 2015

Feb. 8 Common Ground: Answering service and physician survey
Feb. 8, 2015
answeringAnswering service shut-off

The Salem Health answering service will end on Thursday, March 31, 2015. As the organization worked to improve internal levels of customer service, continuing to provide an excellent answering service at a reasonable rate proved difficult. Thank you for your patronage over the years.  


If you have used a Salem Health pager as part of the answering service, please return it by March 31, 2015, with a completed physician contact form, as you will continue to be billed until it is returned. Please note, the hospital switchboard will still be able to page you through your new answering service and pager number.  


Here is a short list of companies who focus solely on answering services:

Specialty Answering Service - 888-532-4794

Physician's Answering Service - 503-228-4080

MTM Communications - 541-607-4000

Business Connections - 503-363-0056


If you would like more information, please read the FAQ.


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surveyPlease take the medical staff survey

A big thank you to those of you who have taken the survey in its first week! If you have not taken the survey, please look in your inbox for an email from INTEGRATED Healthcare Strategies (aka: survey.coordinator @


Your opinions are important to our success. Please take this opportunity to shape our future and help Salem Health continue to be a leader in health care.


If you did not receive the email or have been unable to take the survey, please contact Mary Maberry and she will help you get the survey link.    

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epicAll-provider Epic upgrade trainings

Epic trainings are now available! All providers who use Epic, whether on-site at the hospital or at a community clinic, must take the computer-based training before Monday, Feb. 23.


You should soon receive an email from HealthStream (our computer-based training tool). The email will provide you with a link. The login page contains instructions for logging in.


These trainings will not be too time intensive, but will introduce you to the new workflowsin preparation for when the upgrade goes live on Feb. 24. 


We recommend that you familiarize yourself with the workflows in the Epic Playground environment (found by clicking the icon on your desktop) after you take the training.

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WVHJames Sapienza, new Chief Administrative Officer at WVH 
Salem Health is excited to welcome Jim Sapienza as West Valley Health's Chief Administrative Officer on Monday, Feb. 16.

Jim and his wife, Kathryn, are in the process of relocating from Issaquah, Washington to Dallas, Oregon. Jim comes to WVH with a wide array of Executive Leadership skills and experiences, most recently from MultiCare Health System in Tacoma, Washington. Joining MultiCare in 2008, Jim was the Administrator of Imaging Services across 5 hospitals and a dozen clinic sites, and the Co-leader of Lean Implementation. Prior to that Jim was with Virginia Mason Medical Center in Seattle, as the Administrative Director over Imaging and Neurosciences where he obtained his Lean certification. Before that he served as the CEO of Seattle Surgery Center from 2002 to 2005.


Jim obtained his MHA/MBA from the University of Minnesota where he focused on Healthcare Strategy, marketing and finance. His earlier studies included an MA in English from Indiana University and a BA in English from Dartmouth College. Jim is a Fellow in the American College of Healthcare Executives, and a faculty member at Bellevue College (WA) and the University of Washington-Tacoma.



The Jan. 11, 2015 Common Ground newsletter listed the wrong office address for Dr. Michael Kelber. Dr. Kelber started working at Willamette Health Partners on Edgewater Street in January 2015.

deathTransition to electronic death certifications
Salem Health hospitalists are currently undergoing a pilot program of the Oregon Health Authority's Oregon Vital Events Registration System (OVERS). OVERS allows providers to sign death certificates using a biometric device that reads the provider's fingerprint. 

Implementation of OVERS will speed up record completion for families and eliminate paperwork. Once the pilot program concludes, Salem Health will begin an organization-wide roll-out. All providers who are responsible for signing death certificates at Salem Health will be notified through the Medical Staff Office. These providers will be registered, enrolled and trained on using OVERS throughout February and March.


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empiricalEmpirical outcomes and Magnet® redesignation
Salem Health is proud of it's Magnet designation and the commitment to excellence that it represents. A big part of Magnet and the ongoing process of redesignation is a fierce dedication to empirical outcomes. Recounting how this approach changed the treatment of pressure ulcers at Salem Health, Zennia Ceniza, RN, and Mary Bedell, RN, provide a real-world example of the benefits Magnet designation can bring to the communities you serve. 

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checUpcoming classes at the CHEC
Select class headlines to download a flier to print and share with your patients.  

ADHD Educational Classes jungle-gym-feet.jpg

For parents, caregivers, and professionals who work with children with Attention Deficit  Hyperactivity Disorder (ADHD) in schools and the community.

High School Age: Tuesday, Feb. 10, from 6 to 8 p.m.

Panel of Professionals: Tuesday, Feb. 17, from 6 to 8 p.m.

Cost: $5

Location: Community Health Education Center


Welcome to Medicare old-man-woman.jpg

Learn how Medicare works, supplemental insurance options, assistance for people with low incomes, and how the Affordable Care Act improves Medicare.

Date: Wednesday, Feb. 11

Time: 1 to 2:30 p.m.

Cost: Free

Location: Community Health Education Center


Advance Directives: Key Conversations Workshop autumn-foliage-road.jpg

Learn how to talk to your loved ones about end-of-life decisions and understand Oregon's legal form - the advance directive.

Date: Thursday, Feb. 12

Time: 12 to 2 p.m.

Cost: Free

Location: Community Health Education Center


Freedom From Smoking Support Group man-running-dunes.jpg

Learn from each other and discuss strategies to sustain your quit or to prepare for another  attempt. Discussion will be led by a skilled facilitator.

Date: Meets every second and fourth Wednesday of each month

Time: 7 to 8 p.m.

Cost: Free

Location: Community Health Education Center



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laceDr. Lace to be honored

 Dr. James Lace will be recognized with the Distinguished Service Award by the Salem Area Chamber of Commerce on Friday, March 6, at the First Citizen Awards Banquet. He is being recognized for his advocacy on behalf of children.


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censusHigh census count at Salem Hospital

The Statesman Journal recently highlighted how an older population is contributing to Salem Hospital's record high census. Read: Crowded Salem Health faces parking problem from the Statesman Journal article on Jan. 23.   

expansion Green light for Church Street expansion

The Oregon Court of Appeals removed another barrier to Salem Health's construction of a new outpatient rehab center, playground, commemorative garden and expanded parking. Read: Howard Hall's fate sealed, as court dismisses case from the Statesman Journal article on Jan. 26.  

catheterizationNew approach to catheterization improves patient comfort and recovery time

Salem Hospital was recognized with a 2014 Truven Health 50 Top Cardiovascular Hospitals award. It is the only hospital in Oregon to earn this honor.  Another recent

Shorter hospital stays possible for cardiac cath and stent patients
Shorter hospital stays possible for cardiac cath and stent patients

success is a pioneering approach to radial artery catheterization. This new technique uses an entry site in the patient's wrist (radial artery) rather than the groin (femoral artery).


Radial artery patient Gary Schrader and Dr. Thompson of the Heart & Vascular Institute discussed how this groundbreaking approach shortens hospital stays and helps patients recover more quickly in a video produced by Salem Health. Watch: Shorter hospital stays possible for cardiac cath and stent patients on YouTube.


Common Ground Newsletter Editorial Board 
For past issues of this newsletter, visit
Email us anytime with feedback, suggestions, or something for the next issue!  Dr. Ian Loewen-Thomas, Chair, Compact Implementation Committee