ServiceNow upgrade April 4

12 Mar 2023

UAT and additional bug fixes through March 31

By: Olivia Alley, technical communications coordinator

ServiceNow is preparing to upgrade from San Diego to Tokyo in April.

Once the TST environment is upgraded, there will be an enhancement build freeze until post go-live. At this time, you will be able to submit enhancement requests to the queue and tickets will be worked after upgrade.

Timeline summary:

March 6: TST upgrade and enhancement build freeze
March 6 to 31: UAT and additional bug fixes
April 4: PRD upgrade from 1 to 4 a.m.

We appreciate your help in this process. Questions? Contact ServiceNowTeam@salemhealth.org.